Privacy Policy

This Privacy Policy governs the manner in which Alpha Mobile ("we", "us", "our") collects, uses, maintains, and discloses information gathered from users ("User", "you") of the Alpha Mobile mobile application (the "App") and related electronic commerce services.

By downloading, installing, accessing, or using the Alpha Mobile application, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use the App.

We only collect personal information that you voluntarily submit to us when registering an account, placing an order, or interacting with our store support:

Sensitive Financial Information: We do not collect, store, or process debit/credit card numbers or UPI PINs. UPI payments are completed externally through your authorized banking/UPI application (such as Google Pay, PhonePe, Paytm, or BHIM).

In accordance with Google Play Developer Policies, the App requests only the permissions necessary to provide its core e-commerce capabilities:

• Storage / Photo Gallery Access (READ_MEDIA_IMAGES / READ_EXTERNAL_STORAGE): Used exclusively when you choose to attach and upload a payment confirmation screenshot (proof of payment) or select a profile picture. The app never accesses or scans your private photo library in the background.
• Camera Access (CAMERA): Optional permission invoked only if you opt to capture a photo of your payment receipt directly within the app.
• Internet Access (INTERNET & ACCESS_NETWORK_STATE): Required to communicate with our secure product catalog servers, synchronize inventory, process orders, and authenticate user accounts.

Alpha Mobile utilizes your information strictly for legitimate commercial and operational purposes:

• Order Processing & Fulfillment: Packaging, shipping, and delivering mobile phones and accessories to your designated address in Mizoram.
• Payment Verification: Cross-referencing submitted UPI UTR numbers and receipt screenshots against our merchant banking statements.
• Order Status Notifications: Sending operational SMS, WhatsApp, or in-app updates regarding tracking, out-for-delivery statuses, and order confirmations.
• Customer Support: Addressing inquiries, warranty claims, returns, and support requests.
• Fraud Prevention: Protecting our store and legitimate customers against fraudulent orders or unauthorized transactions.

We do not sell, trade, or rent your personal identification information. We engage reputable third-party infrastructure providers to host and secure our application:

• Supabase Inc. (Database, Storage & Auth): Provides enterprise-grade cloud database infrastructure, SSL/TLS encrypted storage, and authentication. Data is stored on secure, encrypted servers compliant with ISO 27001 and SOC 2 standards.
• Google Play Services: Provides core app distribution, crash reporting, and platform runtime support on Android devices.

We implement rigorous security practices to protect your information against unauthorized access, alteration, disclosure, or destruction:

• All network communications between the App and backend servers are strictly encrypted using HTTPS / TLS 1.3 protocols.
• Database records are protected by Row-Level Security (RLS) policies ensuring users can only view and access their own orders and profile data.
• Uploaded payment verification screenshots are retained only as long as necessary for transaction accounting and auditing purposes, after which they may be archived or permanently purged.

In full compliance with Google Play's User Data and Account Deletion requirements, you have the right to request the permanent deletion of your Alpha Mobile account and all associated personal data at any time.

You have the following rights concerning your personal information:

• Access & Review: You may request a copy of the personal information stored in your user profile.
• Correction: You can edit or update your delivery address, phone number, and name at any time in the app profile.
• Opt-Out: You can choose not to provide optional payment receipts (e.g. by selecting Cash on Delivery when available).

The Alpha Mobile application does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us immediately so that we can take necessary corrective measures and erase the records.

Alpha Mobile reserves the discretion to update this Privacy Policy at any time. When changes are made, we will revise the "Last Updated" date at the top of this document. We encourage users to periodically check this page for any updates. Your continued use of the App following the posting of modifications indicates your acceptance of those changes.

If you have questions, concerns, feedback, or requests regarding this Privacy Policy or our data handling practices, please contact us: